Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Overview
- Job Type: Full-time
- Work Setting: Work from home
- Location: Remote (Global)
- Salary: $16.00 per hour
- Employer: Conduent Human Resource Services, LLC
Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply for the Benefits Call Center Representative role.
As a Benefits Call Center Representative, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience.
Responsibilities
- Handle inbound calls including healthcare benefits, retirement benefits, and additional employee perks
- Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
- Provide professional written communication, including follow-up and resolution emails
- Process member requests efficiently while adhering to compliance, quality, and service standards
- Deliver a consistent, high-quality customer experience aligned with business expectations
Requirements
- Previous customer service and/or call center experience
- Strong written and verbal communication skills
- Great problem-solving skills
- Ability to multitask
- Must be able to successfully complete a background check and drug screening
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.