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Do you want to be part of a collaborative Customer Response team?
In this role you will be responsible to facilitate, analyze and resolve customer issues through a variety of
communication channels, including phone, email and chat. You will service a suite of absence products such as short-term disability, state disability, state paid family leave and Family Medical Leave Act. You will be initiating new absences for members as well as answering questions about current benefits and claims.
At Guardian we foster a team culture where ‘People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards”. If this sounds like you, Guardian is seeking a Customer Care Representative to join our Member/Provider.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Worldwide)
- Salary: $18.00 per hour
- Employer: Guardian Life Insurance Company
Qualifications
You have:
- High School Diploma.
- Associate Degree or bachelor’s degree preferred.
- Experience in a service-related industry.
- Minimum internet speed of 50/25 Mbps
- Private and secure workspace free from interruptions
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong time management and organizational skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
Responsibilities
- Serve as a company ambassador by delivering exceptional customer service in the contact center.
- Collaborate across teams to solve customer issues and provide product support.
- Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
- Contribute in an ever-evolving work environment, where everyone’s ideas matter.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Develop in-depth knowledge of a company’s products and/or services
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
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