Advertisements
As Customer Service Administrator, you will play a key role in delivering a high-quality service across our subscriptions function. You will work in a fast-paced, specialist media environment where attention to detail, communication, and collaboration are key.
Advertisements
You will be joining our Subscriptions team of 17 people who thrive on collaboration, fresh ideas, and celebrating success. This is a full-time role, Monday to Friday, with four days a week based in our Dinton office near Salisbury.
This is a role for someone who enjoys ownership, takes pride in delivering a great customer experience, and is motivated by supporting both clients and colleagues in a busy team environment.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Hybrid
- Location: Buckinghamshire, England
- Salary: £12.00 an hour
- Employer: Mark Allen Group
Responsibilities
- Handle customer enquiries by email and telephone, ensuring communication is professional, polite, and effective.
- Deliver excellent customer service, building strong rapport and long-term relationships with clients.
- Process orders and payments accurately and efficiently via email and telephone.
- Plan and prioritise your workload to meet deadlines while maintaining a high level of accuracy.
- Work closely with colleagues across the subscriptions team to ensure a consistent and joined-up customer experience.
- Contribute ideas and improvements that enhance how we support our customers and work together as a team.
- Operate confidently in a busy environment, balancing day-to-day tasks with new requests.
Requirements
- Strong communication skills, with the ability to build positive relationships with customers and colleagues.
- A proactive and collaborative approach, with a willingness to support the wider team.
- Good organisation and attention to detail, with the ability to manage deadlines effectively.
APPLY FOR THIS POSITION
Advertisements