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In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel.
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Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Worldwide)
- Salary: Competitive Pay
- Employer: Syneos Health Commercial Solutions
Responsibilities
- Provide timely and accurate responses to inbound calls, emails, and other communications from customers
- Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
- Identify and resolve patient issues or escalate to appropriate internal teams as needed
- Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
- Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements
Requirements
- High school diploma or equivalent
- 1-3 years’ experience in customer service, call center operations or related fields
- Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences
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