JOB DESCRIPTION
The Customer Service Rep – Tech Products (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position primarily receives inbound calls from customers requesting assistance with their accounts/purchases on their devices. Calls range from assisting with account information or billing questions, educating customers on purchasing information, or processing refunds. (Military veterans are encouraged to apply.)
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote
- Salary: $17.31 an hour
- Employer: Concentrix
Responsibilities
As a Customer Service Rep – Tech Products working from home, you will:
- Provide inbound customer support using a call flow guide
- Help customers complete purchases and provide post order support
- Persuade customers to purchase additional products and/or services
- Use product knowledge, build client relationships, and find new ways to retain customers
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
Deliver expert customer experiences…with a smile.
Requirements & Qualifications
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep – Tech Products (Remote) role include:
- 1+ year of customer service experience
- Strong focus on building customer relationships
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.