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We are seeking those who align with our core values
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Job Overview
- Job Type: Full-time
- Work Setting: Work from home
- Location: Remote (Global)
- Salary: Competitive Pay
- Employer: Growe
Responsibilities
- Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;
- Provide personalised, high-quality support to VIP customers across multiple brands;
- Act as the main point of contact for assigned high-value clients;
- Build and maintain strong, long-term relationships;
- Handle inquiries, issues, and escalations for different brands within the company;
- Adapt communication style and service standards according to each brand’s guidelines;
- Maintain deep knowledge of each brand’s products, services, and promotions;
- Demonstrate flexibility with schedules and workload;
- Meet KPIs related to response time, customer satisfaction, and retention.
Requirements
- 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
- English proficiency at an Intermediate level or higher;
- Spanish proficiency at an Advanced level or higher;
- Brazilian Portuguese proficiency at an Advanced level or higher;
- Knowledge of sales principles and methods;
- Able to maintain customer confidentiality.
FOR MORE REMOTE JOB OPPORTUNITIES FOLLOW OUR TELEGRAM CHANNEL
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