SafetyWing (YC W18) is seeking a Customer Care Specialist interested in building a global safety net with us. Our top priority is to help our customers find solutions that help them get what they want and need. Within the boundaries of honesty and effective communication, we aim to have conversations that make our customers not only happy supporters of SafetyWing, but happy in general.
Job Overview
- Job Types: Part-time, Full-time
- Work Setting: Work from home
- Location: Remote (Global)
- Salary: $19.00 per hour
- Employer: SafetyWing
About SafetyWing
We are headquartered in San Francisco, while our international team is fully distributed, stretching across 10+ time zones. We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple and innovative insurance products for remote workers worldwide, as a replacement for national welfare systems.
Responsibilities
- Help members via live chat, email, and phone
- Answer questions, solve problems, and explain things simply
- Proactively spot ways to improve our customer experience
Requirements & Qualifications
- Has excellent English language skills (written and spoken).
- Has the ability to work independently and be a problem-solver.
- Is comfortable working on weekends (usual shifts are between 4 and 8 hours long).
- Is available for a fixed 28-hour a week schedule – with flexibility to take on additional hours up to 40 hours a week based on team needs.
- Extra shine if you have experience with insurance, customer service, or healthcare.
- Is comfortable working within the EMEA timezones.
SafetyWing was founded to support nomads like ourselves by building an adaptable software-based global social safety net.
Our products are created by a fully remote team distributed across the globe and stretching ten timezones while headquartered in San Francisco.
We’re here to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.
FOR MORE REMOTE JOB OPPORTUNITIES FOLLOW OUR TELEGRAM CHANNEL