Summary
Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization’s service standards. Works mostly independently. Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services, and promotions.
Job Overview
- Job type: Full time
- Work setting: Work from home
- Location: Remote (May require US work authorization)
- Salary: $24.18 – $41.20 annually
- Employer: Greif
Responsibilities
Monday – Friday, 8:00 AM – 4:30 PM
- Serves as the primary contact between Greif and its customers.
- Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
- Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
- Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
- Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures. In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
- Responds to customer requests for samples or specifications and other services. Involves field sales personnel as appropriate.
- Assist in resolving and preparing documents for billing corrections.
- Assists in setting up new customer accounts.
- Develop knowledge of products, policies, and procedures necessary to perform job duties.
- Maintains excellent records.
- May participate in problem-solving teams for continuous process improvement.
- Review inventory levels with sales representatives to minimize inventory orders
- Assist in the development and maintenance of item specifications.
Requirements
- High school diploma or equivalent required, along with a minimum of 3 years of customer service or account development experience in an industrial/manufacturing environment
- Demonstrated skills in verbal and written communication.
- Solid knowledge of products and services.
- Proficient computer skills with the ability to learn new software
- Good knowledge of basic office equipment
- Good organization and data entry skills and attention to detail.
- Self-starter that can work with minimal supervision.
- Demonstrated skills in verbal and written communication.
- Data entry for pricing
- Performs other duties as assigned.
At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Compensation Range:
The pay range for this position is $24.18 – $41.20 annually. Typically, a competitive wage for new hires will fall between $25.00 to $30.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.
Benefits Statement:
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.