Summary

We’re looking for a patient-focused, detail-oriented Patient Experience Representative to support patients throughout their care journey at Legion Health. This role is ideal for someone with experience supporting patients directly in a digital health / telehealth environment and who is comfortable communicating by phone and messaging while navigating healthcare workflows.

Job Overview

• Job type: Full time
• Work setting: Work from home
• Location: Remote (Worldwide)
• Salary:  $5-$15 per hour
• Employer: Legion Health

Responsibilities 

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
• Provide compassionate, top-notch support with a strong focus on patient satisfaction
• Assist with scheduling appointments, rescheduling, and helping patients onboard
• Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
• Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including:
  Prior authorizations (collecting info, tracking status, and escalating as needed)
  Prescription and refill coordination (triaging requests and routing to the clinical team)
  FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up)
  General administrative tasks and patient coordination across internal teams
• Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
• Identify recurring patient issues and share feedback to improve workflows and quality of service
• Work closely with team members to resolve patient concerns quickly and effectively
• Maintain a reliable, high-speed internet connection for smooth and consistent communication
• Always aim to deliver the best experience possible for our patients

 You’ll Be Successful If You Are…

• Proficient in spoken and written English
  Calm under pressure and able to support patients with empathy—especially in sensitive situations
• A quick learner who can adapt to new processes and stay up to date with changes
  Organized and efficient, able to manage multiple conversations without missing details
• Comfortable working in a fast-paced, ever-evolving startup environment
  Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
  Detail-oriented with strong follow-through and clear documentation habits
• Comfortable partnering with clinical teams while staying firmly within a non-clinical scope

Requirements

• 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
• Previous experience in a telehealth or call center environment is highly preferred
• Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
• Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed
• The most important qualifications are patient empathy, operational execution, and clear communication

Compensation & Benefits

• Hourly Compensation: $5-$15 per hour
• Work Hours: 1:00 PM to 9:30 PM Central Time
• Work Setup: Fully Remote
• Impact: Work on something that truly matters to millions of patients and families.

APPLY NOW