Administration Officer (Sponsorship Available) at North Cheshire and Mersey NHS Foundation Trust

Job Summary

North Cheshire and Mersey NHS Foundation Trust is seeking an organised and motivated Band 3 Administrator to join the Experts at Hand service, supporting Children’s Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton.

The successful candidate will provide responsive, high-quality administrative support that helps clinicians deliver coordinated care for children, young people and families.

This varied role requires excellent communication, strong digital and organisational skills, attention to detail and the ability to manage competing priorities across multiple teams and locations.

The post holder will work closely with clinical and administrative colleagues and contribute to the effective day-to-day running and continued development of this innovative service.

Job Details

• Employer: North Cheshire and Mersey NHS Foundation Trust

• Job Title: Administration Officer

• Location: United Kingdom

• Salary: £25,760 to £27,476 a year

• Job Type: Full-time

• Band: 3

• Service: Experts at Hand

• Closing Date: 29 October 2026

About the Role

The Band 3 Administrator will provide effective and responsive administrative support to the Children’s Occupational Therapy and Speech and Language Therapy teams across Warrington and Halton.

The role involves working across multiple teams and locations, communicating professionally with clinicians, education staff, families and partner agencies.

The successful candidate will help ensure information is handled accurately and confidentially, organise and prioritise workloads, respond appropriately to changing demands and maintain efficient administrative processes across the service.

The role also requires demonstrating the Trust’s values of Kind, Open, Fair and One Team through efficient and responsive administrative support.

This includes communicating professionally with colleagues, children, young people, families and partner agencies, supporting equitable access to services and working collaboratively to deliver a coordinated and positive experience.

Main Duties of the Job

The Administration Officer will undertake a range of administrative duties, including:

• Responding to enquiries.

• Managing correspondence.

• Maintaining accurate electronic records.

• Arranging appointments and meetings.

• Preparing documents.

• Supporting the coordination of training, consultation and other service activities.

• Communicating professionally with clinicians, education staff, families and partner agencies.

• Organising and prioritising workloads across multiple teams and locations.

• Responding appropriately to changing service demands.

• Maintaining efficient administrative processes.

The post holder will also support service monitoring and continuous improvement by:

• Accurately recording service activity.

• Collating feedback and performance information.

• Assisting with reports demonstrating the reach and impact of the Experts at Hand service for children, young people, families and education settings.

Job Responsibilities

The Administration Officer will provide a high standard of comprehensive administrative and clerical support to the Speech and Language Therapy Team.

Key responsibilities include:

• Providing a customer-focused approach to users of the service, including patients, therapists, other professionals and external organisations.

• Acting as the first point of contact for the Speech and Language Therapy (SALT) Team, providing a professional and proactive service.

• Coordinating and updating waiting lists and diaries for the department.

• Responding to telephone, email, task-based and face-to-face enquiries efficiently, tactfully and professionally.

• Redirecting calls, relaying messages from internal and external sources and taking appropriate action.

• Using extensive knowledge of the supported clinical services when responding to enquiries.

• Liaising regularly with internal services and partner agencies.

• Managing complex queries from parents and other professionals.

• Communicating with service users in an understanding manner where there are support needs, cultural or language difficulties, or where English is an additional language.

• Maintaining, developing and managing all aspects of secretarial support, both clinically and administratively.

• Maintaining confidentiality at all times.

The full Job Description is attached to the vacancy.

Person Specification

Qualifications

Essential Requirements

• 4 GCSEs at Grade C or above, including Maths and English, or an equivalent Key Skills qualification.

• RSA Level II in typing or equivalent.

• ECDL or equivalent.

Desirable Requirements

• Audio typing qualification.

• NVQ Level 2 in Business Administration or Customer Care.

Experience

Essential Requirements

– Experience of working within a customer-facing environment.

Desirable Requirements

– Experience of working in a clinic or office environment.

Skills and Knowledge

Essential Requirements

• Experience using Microsoft Word and other Microsoft packages.

• Motivated and able to work as part of a team.

• Ability to work on own initiative.

• Good organisational skills for managing personal workload.

• Keyboard skills.

Desirable Requirements

– Experience of dealing with sensitive information.

Job-Specific Requirements

Essential Requirements

• Ability to communicate effectively, both verbally and in writing, with people at all levels.

• Flexibility to use filing systems involving bending and stretching, taking into account any reasonable adjustments that could be made.

• Ability to travel independently across the Trust.

• Ability to work flexibly according to service needs.

Relationships

Essential Requirement

Applicants who are related to a director or have a relationship with a director or employee of the appointing organisation must state the relationship.

About North Cheshire and Mersey NHS Foundation Trust

North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.

The Trust brings together community and out-of-hospital services, formerly provided by Bridgewater Community Healthcare, with inpatient and elective care, formerly provided by Warrington and Halton Teaching Hospitals.

Services are delivered across two hospital sites and more than 70 community hubs and facilities.

The Trust’s mission, vision and values are central to its activities and organisational ambitions.

Mission

To be exceptional for patients, communities and colleagues.

Vision

To be a great organisation providing excellent healthcare and opportunities to work and learn.

Core Values

• Kind: Caring, supportive and respectful to everyone.

• Open: Honest, transparent and open to new ways of working.

• Fair: Listening, valuing differences and being inclusive to all.

• One Team: Working well together and with communities.

Flexible Working

Flexible working will be considered for all roles at North Cheshire and Mersey NHS Foundation Trust.

Right to Work and Visa Sponsorship

Applicants must provide information about their right to work in the UK.

The application includes the following questions:

• Do you currently have the unrestricted right to work in the UK?

• If appointed, will you require sponsorship under a UK work visa route, now or in the future?

Important Sponsorship Information

Sponsorship is not available for all roles.

Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where North Cheshire and Mersey NHS Foundation Trust determines that sponsorship is appropriate for the role.

Certificate of Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

For further information, visit the UK Visas and Immigration website.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

As such, a disclosure application must be submitted to the Disclosure and Barring Service (DBS), formerly known as CRB, to check for any previous criminal convictions.

Criminal Record Checks for Overseas Applicants

From 6 April 2017, Skilled Worker applicants applying for entry clearance into the UK have been required to present a criminal record certificate from each country where they have resided continuously or cumulatively for 12 months or more in the past 10 years.

Adult dependants over 18 years old are also subject to this requirement.

Further guidance is available under Criminal Records Checks for Overseas Applicants.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.