Customer Support Representative – g

We are seeking those who align with our core values

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;
Provide personalised, high-quality support to VIP customers across multiple brands;
Act as the main point of contact for assigned high-value clients;
Build and maintain strong, long-term relationships;
Handle inquiries, issues, and escalations for different brands within the company;
Adapt communication style and service standards according to each brand’s guidelines;
Maintain deep knowledge of each brand’s products, services, and promotions;
Demonstrate flexibility with schedules and workload;
Meet KPIs related to response time, customer satisfaction, and retention.

0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
English proficiency at an Intermediate level or higher;
Spanish proficiency at an Advanced level or higher;
Brazilian Portuguese proficiency at an Advanced level or higher;
Knowledge of sales principles and methods;
Able to maintain customer confidentiality.

FOR MORE REMOTE JOB OPPORTUNITIES FOLLOW OUR TELEGRAM CHANNEL