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Customer Support Associate (Accounts) – Swannies Golf Apparel – Remote

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Summary

We are a fun and innovative golf apparel brand dedicated to bringing creativity and style to the golf community. We’re passionate about creating high-quality products that stand out on and off the course, and we pride ourselves on fostering a dynamic and collaborative work environment.

Job Overview

  • Job type:  Full-time
  • Work setting: Work from home
  • Location: Remote (Worldwide)
  • Salary: $65,000 – $75,000 a year
  • Employer: Swannies Golf Apparel

 

Responsibilities

Strategic Accounts Channel

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  • Organize and manage new product launches and retail partner onboarding
  • Coordinate internal execution of drop ship programs
  • Maintain accurate account and order data across systems
  • Monitor and update Available-to-Promise (ATP) reports and Strategic Account dashboards
  • Manage EDI transactions and coordinate with operations to ensure timely and accurate fulfillment
  • Manage account-specific compliance materials
  • Monitor chargebacks and allowances in partnership with Operations and AR, proactively working toward reduction and improvement
  • Own all product attribute submissions and imagery requests required for retailer product setup

Off-Price Channel

  • Manage Off-Price partner relationships and end-to-end order execution
  • Lead the creation of offer sheets, pricing proposals, and margin analysis
  • Execute order entry, invoicing, and track accounts receivable/payable related to Off-Price orders
  • Analyze Off-Price inventory and performance reports to make data-driven decisions related to:
  • Product categories and lifecycle stages
  • Unit volumes and cost structures
  • Margin requirements and profitability
  • Inventory availability across Swannies’ other sales channels

Requirements

  • Current familiarity with the Swannies brand & brand voice
  • Experience with EDI, Apparel Magic, and retailer compliance processes preferred
  • Previous experience working in golf

Job Type: Full-time

Compensation: $65,000 – $75,000

Education: Bachelor’s preferred

Please apply through job posting.

Benefits:

  • Medical/Dental/Vision/401K
  • Flexible schedule
  • Paid time off

Schedule:

  • Monday to Friday, occasional weekends
  • Occasional Travel (~10x a year)

Pay: $65,000.00 – $75,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Work Location: Remote

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